IT Service Support Analyst

4 weeks ago

Barrow in Furness, United Kingdom Cammach Bryant Full time
Cammach are currently recruiting for an IT Service Support Analyst. Based in Barrow in Furness, the roles is on a 12 month contract basis and offers hybrid working.
ROLE
IT Service Support Analyst is responsible for providing technical support and assistance to users within the company, offering prompt and accurate feedback. IT Service Support Analysts should prioritise customer focus, demonstrating empathy, effective communication, and prompt responsiveness. Establishing trustful relationships with business customers and offering advice to optimise technology use is essential.
This role involves working with users:
Diagnosing and troubleshooting software and hardware issues on the End User Compute (EUC) environment as they raise and if required pass on to subject matter experts after initial triage,
Actioning requests from the users related to IT software and hardware following company processes and policies,
Educating users on the efficient use of software and IT hardware resources.
The IT Service Support Analyst ensures that the company's EUC environment is running smoothly and efficiently, through following the IS processes and procedures, and through collaborative with the other IS Operations Teams (Applications, Infrastructure, and Networks).
RESPONSIBILITIES
Customer Focus
Empathy: The ability to understand and share the feelings of others. It involves recognizing customer concerns and addressing them with sensitivity and care.
Communication: The process of conveying information clearly and effectively. It includes both verbal and written interactions to ensure that customers are well-informed and understood.
Responsiveness: The ability to react quickly and positively to customer inquiries and issues. It ensures that customers feel their concerns are being taken seriously and addressed promptly.
Organisational Skills
Ability to manage a multitask workload
Prioritise tasks correctly to ensure that incidents and requests are closed in a timely manner
Ensure that agreed deadlines are meet and keeps people up to date
Ensure that records are kept up to date with accurate information
Works effectively with tools provided to carry out the role.
Maintain good housekeeping in work areas, ensuring that IS storerooms are kept clean, stock is refreshed, and old equipment is disposed of in accordance with policy.
Ticket Handling
Use of the company service management software for handling requests and incidents, ensuring that clear and relevant updates are logged.
Respond to incidents and requests according to agreed SLAs
Escalation of calls internally or externally to service teams and other suppliers
Liaise with customers through various means (e.g. in person, verbally, by IM / email).
Ensure users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays
Ensure that tickets are closed to the satisfaction of the customer
Team Working
Must follow the agreed team processes to ensure the team is working as one
Must work collaboratively with colleagues in local team as well as the wider IS department
Contribute ideas to the betterment of the team and wider service
IT Technical Essentials
Support of Windows desktop operating system
Support of Desktop and Laptop hardware and associated human interface devices
Support of Multi-Function Printing devices
Support of Apple iOS and Android mobile devices
Installation of applications either through deployment tools or manual installation
Assist with support of applications
Administration of services following defined processes and standards
Support the use of videoconferencing and telephony equipment as required
Set up of ad hoc IT equipment such as temporary computers, screens, video conference, and administration of loan equipment
Occasional deployment of equipment in offshore (e.g. oil and gas platforms and rigs) and other office locations
Other activities
Adheres to health, safety and environmental instructions and procedures and reports unsafe conditions
Support a positive health, safety and environment culture through the adoption of appropriate behaviour
Carry out New Starter Induction Sessions
Liaising with the wider IS Team for support in the closure of issues and requests as needed
Operate according to IS Policies, Standards, and Procedures
Act as an advocate of the IS Policies, Standards, and Procedures to the business
Participate in the upkeep and review of processes and procedures related to role
Assist the administration of an accurate record keeping of company IT assets
Completion of daily systems administration tasks such as logs and checks.
Act as mentor for new team members or temp backfill resources
Provide 24/7 on-call if required
Administer moves, additions and changes for End User Compute Hardware
Coordinating with vendors for the repair of IT hardware malfunctions
REQUIREMENTS
Competencies:
IT technical competencies:
Desktop PC, Tablet and Laptop support operations
Day to Day support of Microsoft 365 services
Active Directory user admin
Ability to develop strong and cooperative relationships with customers, IS colleagues, service providers and other professionals
Well organised with the ability to effectively prioritise work in order to meet deadlines
Excellent written communications skills
Excellent interpersonal and relationship management skills
A systematic, disciplined and analytical approach
Education:
SQA Higher qualification or equivalent
Work Experience:
Experience of delivering or providing IT user support to business customers
Experience of deploying and support desktop and laptop equipment
Experience in and Oil and Gas context is desirable
Certification:
ITILv4 Foundation certification is desirable
Relevant End User Compute services e.g. Microsoft Windows, Microsoft 365

  • IT Service Support Analyst

    1 month ago

    Barrow in Furness, United Kingdom CV-Library Full time

    Cammach are currently recruiting for an IT Service Support Analyst. Based in Barrow in Furness, the roles is on a 12 month contract basis and offers hybrid working. ROLE IT Service Support Analyst is responsible for providing technical support and assistance to users within the company, offering prompt and accurate feedback. IT Service Support Analysts...

  • Compliance Analyst

    6 months ago

    Barrow-in-Furness, United Kingdom Corporation Service Company Full time

    Compliance Analyst Tortola, British Virgin Islands Monday-Friday, 8:30 AM-5:00 PM Onsite The Compliance Analyst has the responsibility for obtaining, analyzing, and maintaining client due diligence (CDD) information to ensure CSC BVI is fulfilling its legal and regulatory obligations Duties and Responsibilities: Ensure CDD is scanned and...

  • Support Worker

    6 months ago

    Barrow-in-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support We are looking for a friendly Support Worker to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can-do approach with the acknowledgement of positive behaviour support to...

  • Support Worker

    1 month ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing supportWe are looking for a friendly Support Worker to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can-do approach with the acknowledgement of positive behaviour support to ensure...

  • Support Worker

    6 months ago

    Barrow-in-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support We are looking for a friendly Support Worker to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can-do approach with the acknowledgement of positive behaviour support to ensure...

  • Support Worker

    3 months ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support We are looking for a friendly Support Worker to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can-do approach with the acknowledgement of positive behaviour support to ensure...

  • Support Worker

    2 weeks ago

    barrow-in-furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support We are looking for a friendly Support Worker to provide personalised support to adults with a learning disability living at our supported living service in Barrow, Cumbria. You will have a can-do approach with the acknowledgement of positive behaviour support to ensure...

  • Support Worker

    4 weeks ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Do you have the commitment and positive values to make a difference to the lives of people living in our Vale House supported living service in Barrow in Furness?Our Supported Living Service in Barrow provides person-centred support to four adults who have learning disabilities, some of whom are on the autistic spectrum and have complex needs.We are looking...

  • Support Worker

    3 weeks ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Do you have the commitment and positive values to make a difference to the lives of people living in our Vale House supported living service in Barrow in Furness? Our Supported Living Service in Barrow provides person-centred support to four adults who have learning disabilities, some of whom are on the autistic spectrum and have complex needs. We are...

  • Support Worker

    3 weeks ago

    barrow-in-furness, United Kingdom Creative Support Full time

    Do you have the commitment and positive values to make a difference to the lives of people living in our Vale House supported living service in Barrow in Furness?Our Supported Living Service in Barrow provides person-centred support to four adults who have learning disabilities, some of whom are on the autistic spectrum and have complex needs.We are looking...

  • Relief Support Worker

    5 months ago

    Barrow-in-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Barrow, Cumbria. We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported...

  • Relief Support Worker

    3 weeks ago

    barrow-in-furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Barrow, Cumbria.We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living...

  • Care and Support Professional

    5 days ago

    Barrow-in-Furness, United Kingdom CREATIVE SUPPORT Full time

    Creative Support is a national, fast-growing not-for-profit organisation providing support to individuals with various care needs. Our mission is to empower people to live fulfilling lives.We are seeking a compassionate Relief Support Worker to join our team in Barrow, Cumbria. This role involves providing supportive services to our clients in a dynamic and...

  • Female Support Worker

    1 month ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Are you a caring individual who enjoys working with people? Then join our committed community outreach team in Barrow. As a support worker you can support adults with mental health needs and learning disabilities to live their best lives. The successful candidate will engage with service users and build trusting, therapeutic, relationships. The role includes...

  • Community Support Worker

    3 days ago

    Barrow-in-Furness, United Kingdom Creative Support Full time

    Are you a caring individual who enjoys working with people? Then join our committed community outreach team in Barrow.As a support worker you can support adults with mental health needs and learning disabilities to live their best lives. The successful candidate will engage with service users and build trusting, therapeutic, relationships.The role includes...

  • Community Support Worker

    6 months ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Are you a caring individual who enjoys working with people? Then join our committed community outreach team in Barrow. As a support worker you can support adults with mental health needs and learning disabilities to live their best lives. The successful candidate will engage with service users and build trusting, therapeutic, relationships. The role...

  • Relief Support Worker

    1 month ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Barrow, Cumbria.We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living...

  • Relief Support Worker

    6 months ago

    Barrow-in-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Barrow, Cumbria.We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living...

  • Network Engineer

    3 weeks ago

    Barrow in Furness, United Kingdom Experis IT Full time

    Job Description Role Title: Network Engineer (SC Cleared) Duration: 6 months Location: Barrow-in-Furness (ON SITE 5 DAYS PER WEEK) Rate: £ Market Rates - Umbrella only NOTE: Applicants must hold Active Security Clearance and be SOLE UK Nationals ONLY to be eligible for this role Would you like to join a global leader in consulting, technology services and...

  • Relief Support Worker

    4 months ago

    Barrow-In-Furness, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a Relief Support Worker to our team in Barrow, Cumbria.We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living...