Risk Management Specialist

4 weeks ago

Burgess Hill, West Sussex, United Kingdom American Express Full time
Job Title: Manager - Corporate Function Control Management Issues, Events & Remediation

At American Express, we're committed to delivering exceptional customer experiences and driving business growth. As a Manager - Corporate Function Control Management Issues, Events & Remediation, you'll play a critical role in ensuring the effective management of operational risks and controls across our organization.

Key Responsibilities:
  • Support remediation of issues by influencing business units to execute issue/Operational Risk Event (ORE) remediation
  • Facilitate investigation and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact, and investigate as necessary to understand and address the root causes
  • Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
  • Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within business unit processes
  • Support the End-to-End (E2E) business unit issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
  • Perform sample testing of issues to ensure resolution is complete and effective
  • Opine on specific control enhancements related to issues
  • Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
  • Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
  • Support sharing insights, better practices, themes, etc. across the enterprise
Requirements:
  • 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
    • Supporting, prioritizing, and remediation of operational issues
    • Investigating and conducting root cause analysis to address repeated operational risk issue types
    • Performing quality assurance on documentation of operational risk issues and events
    • Overseeing business unit remediation process for operational risk issues and events
    • Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
    • Supporting and overseeing the business unit E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
    • Experience in financial services industry
What We Offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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