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People Supporter
2 months ago
We are seeking a highly skilled and experienced People Supporter to join our team at The National Trust. As a key member of our People Services Centre, you will play a vital role in delivering exceptional customer service and support to our colleagues, managers, and external customers.
Key Responsibilities- Customer Service: Provide expert advice and guidance to customers on a range of HR-related queries, including payroll, performance, recruitment, absence, policy, and procedures.
- Problem-Solving: Own and resolve customer queries and issues, escalating to specialists where necessary, but with a brief to own the resolution for the customer wherever possible.
- Communication: Develop and maintain effective relationships with colleagues, managers, and external customers, using excellent interpersonal and communication skills.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance the customer experience and efficiency of our services.
- Experience: Proven experience in a customer-facing role, preferably in a contact centre environment, with a strong understanding of HR policies and procedures.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge: Strong knowledge of HR policies and procedures, with the ability to interpret data and provide accurate advice and guidance.
The National Trust offers a comprehensive benefits package, including a substantial pension scheme, free entry to National Trust places, rental deposit loan scheme, season ticket loan, EV car lease scheme, and perks at work discounts. We also offer flexible working, employee assistance programme, and free parking at most Trust places.
