Scheme Officer

2 weeks ago


Tewkesbury, Gloucestershire, United Kingdom Bromford Full time
About the Role

We are seeking a compassionate and patient individual to join our team as an Independent Living Scheme Officer. As a key member of our community, you will be responsible for empowering our customers to thrive in their homes.

Key Responsibilities
  • Develop and maintain strong relationships with customers, providing a high level of customer care and support.
  • Complete annual independent living reviews, ensuring customers receive the necessary support and resources.
  • Manage communal repairs and conduct H&S checks on site, ensuring a safe and secure environment for customers.
  • Travel to various sites, visiting customers regularly to provide support and guidance.
Requirements
  • Experience working with older people in a customer-focused environment.
  • Strong influencing, negotiating, and relationship-building skills.
  • Ability to work independently, managing your own workload and prioritizing tasks effectively.
  • Self-motivated and flexible, with a track record of achieving results in a challenging environment.
About Us

Bromford is a housing association committed to providing quality, affordable homes and supporting our customers to achieve their goals. We value diversity and inclusion, and we are proud to be a Disability Confident and Menopause Friendly employer.

We are a Great Place to Work, certified by the Great Place to Work Trust Index Survey. Our employees believe we have an amazing company culture, and we are committed to creating an inclusive workplace where all colleagues feel valued and respected.


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