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Retirement Living Scheme Coordinator

2 months ago


Tewkesbury, Gloucestershire, United Kingdom Venn Group Full time

Job Summary

Venn Group is seeking a dedicated Housing Officer to join our team in a leading housing association. As a Scheme Coordinator, you will play a crucial role in supporting vulnerable individuals and delivering exceptional customer service.

Key Responsibilities

  • Provide general building management and day-to-day delivery of localized service contracts for leasehold and rented schemes.
  • Routinely carry out health and safety, fire safety, and warden call system checks to ensure a safe environment for residents.
  • Deliver excellent customer service, including response and resolution of customer feedback and complaints, to maintain a positive reputation for Venn Group.
  • Initiate tenancy terminations, complete strengths-based assessments and risk assessments, assessment visits for prospective leaseholders, sign-ups, and customer induction for all new customers.
  • Signpost and facilitate communication between other Stonewater departments and customers on issues such as rent, repairs, housing, aids & adaptations, and neighbor disputes.

Requirements

  • Full UK Driver's License
  • Enhanced DBS
  • Relevant experience in a similar role, with a strong understanding of housing management and customer service principles.