Customer Onboarding Specialist
3 days ago
Job Title: Customer Onboarding Support
Company: Ascent Sourcing Ltd
Job Type: Full-time
Location: Lowestoft
Job Description:
We are seeking a bright and enthusiastic Customer Onboarding Support professional to join our team. As a key member of our organization, you will be responsible for ensuring a positive customer experience for our subscribers.
Key Responsibilities:
- Deliver exceptional customer service through maintaining strong relationships with subscribers.
- Provide in-depth knowledge of our subscription products to assist with customer inquiries.
- Support the sales team in driving business growth.
- Report customer feedback, concerns, and issues to the relevant departments to ensure continuous improvement.
- Manage subscription renewals and ensure seamless customer experience.
- Utilize strong communication skills to resolve customer queries efficiently.
- Proficient in using Microsoft Office applications, including Word, Excel, and Publisher.
- Gather market and customer information to inform sales activities.
Requirements:
- Customer Service or Sales Administration background within an office environment.
- Computer skills, preferably with previous experience in a computer-based role.
- Experience in contacting businesses via phone and face-to-face interactions.
About Us:
We are a growing company with a unique service offering and a global reach. Our team is dedicated to delivering exceptional customer experiences and driving business growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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