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Client Support Specialist

2 months ago


Lowestoft, Suffolk, United Kingdom Yorkshire Building Society Full time

Overview of the Position

As a Client Support Specialist, your responsibilities will include:

  • Building relationships with our clients and assisting them in selecting the appropriate products and services that can offer genuine assistance in their everyday lives - whether it's planning for a significant trip, purchasing their first property, or anything else they may need.
  • Engaging in meaningful conversations confidently through various communication channels, as you assist our clients in person, via telephone, and through online account management.
  • Focusing on providing exceptional service without the pressure of sales targets, allowing you the freedom to prioritize what is best for our clients.

At Yorkshire Building Society, each branch has its unique attributes and qualities that contribute to a rewarding work environment. Here’s a glimpse into what makes our branches special.

About the Work Environment

Our branches are designed to cater to the diverse needs of our clients, ensuring a customer-centric approach through various service channels, including face-to-face interactions, online support, and telephone assistance. Daily tasks may include a variety of activities such as transaction processing, client consultations, digital assistance, and managing both incoming and outgoing calls.

We are committed to fostering personal growth and development in various areas, including knowledge, skills, and professional behavior. We also encourage career progression for those who aspire to advance within the organization.

There will be opportunities to collaborate and engage with colleagues from different branches, as well as with new team members who are also in the onboarding process, enhancing the overall experience.

Candidate Profile

Joining our team is not solely about having extensive experience in financial services or customer support. Instead, we value:

  • Strong interpersonal skills and the ability to communicate effectively with our clients.
  • A willingness to go above and beyond for both colleagues and clients, contributing to our collective success.
  • An appreciation for diverse perspectives and the importance of celebrating individual strengths.
  • A growth-oriented mindset and a commitment to utilizing the training and development opportunities we provide.
  • A desire to become a knowledgeable expert on our range of products and services.