GP Practice Administrator
4 days ago
We are seeking a highly organized and customer-focused individual to join our team as a GP Receptionist at Dean Cross Surgery. As the first point of contact for patients, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our practice.
Main Responsibilities- Answer telephone calls and direct patients to the appropriate service with empathy and compassion.
- Awareness of practice policies and procedures, with the confidence to make reasonable adjustments to meet individual needs.
- Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure a smooth running of the service.
- Provide administration support to clinicians/service providers as requested.
- Manage patient prescriptions, ensuring they are processed and issued correctly.
- Monitor and respond to emails into the surgery.
- Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
- Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
- Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
- Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
Dean Cross Surgery is a busy and supportive practice located in Plymstock, serving a population of around 10,000 patients. We are committed to delivering great customer service and outstanding care to our patients, and we are looking for a dedicated and enthusiastic individual to join our team.
Person Specification- GCSE English
- Administration/Customer service qualification or demonstratable experience
- NVQ 3 Business Administration or Customer Service (desirable)
- Experience of working in an environment using sensitive information
- Experience working in a patient/customer facing role
- Experience of working in a busy environment with competing demands
- Experience of working within the NHS/Healthcare organisation (desirable)
- Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
- Excellent written and oral skills
- Problem solving skills
- Time management and the ability to work to deadlines
- Clear and polite telephone manner
- Competent in using System One (desirable)
- Use of clinical IT systems (desirable)
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