Process Improvement Manager

1 week ago


Covent Garden, Greater London, United Kingdom KennedyPearce Consulting Full time

About the Company:

KennedyPearce Consulting, a leading specialist Fin-tech platform, offers an excellent work environment and benefits package. We seek an Operations Manager who is skilled in managing day-to-day functions across payments, settlements, and reconciliations, while continuously looking for opportunities to improve processes, procedures, and tools.

About the Role:

The Operations Manager will be responsible for ensuring that business-as-usual processes are conducted efficiently and in accordance with risk frameworks. This individual will work closely with stakeholders to understand processes and needs, and facilitate communication between teams to support the overall strategy and improve operational performance.

Key Responsibilities:

  • Motivate, coach, and support the wider Operations team, including the management of direct reports.
  • Ensure the day-to-day delivery of high-quality transaction processing through effective management of the firm's rates product management, payments & settlements, and reconciliations processes to ensure timely execution and high levels of accuracy for the Transactions Operations function.

Requirements and Essential Experience:

  • Previous experience within a financial services environment, ideally Fin-tech/Platform (PaaS), is essential.
  • An in-depth understanding of payments, settlements, and reconciliations processes is required.
  • Knowledge of regulations regarding Client Money and Safeguarding, including leading on real-time issues and risk management.
  • People management skills, including coaching, performance management, and creating an environment of openness and honesty.

Excellent benefits package available.



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