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Membership Administrator

2 months ago

York, York City, United Kingdom Charterhouse Recruitment Services Full time

Job Summary

We are seeking a highly organized and detail-oriented Membership Administrator to join our team at Charterhouse Recruitment Services. As a key member of our team, you will be responsible for providing exceptional support to our membership department.

Key Responsibilities

  • Main Point of Contact: Respond to member inquiries in a timely and professional manner.
  • CRM Management: Ensure the CRM system is up-to-date and accurate, reflecting the latest membership information.
  • Membership Record Maintenance: Maintain and update membership records, ensuring all data is accurate and complete.
  • Reporting and Analysis: Provide membership reporting data to the CEO and relevant departments, highlighting key trends and insights.
  • Membership Administration: Process member renewals and payments, including Direct Debits, and investigate membership queries.
  • Administrative Support: Provide administrative support to the Head of Membership, including diary management, travel booking, and note-taking.

Requirements

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively interact with members and internal stakeholders.
  • Attention to Detail: Demonstrate exceptional attention to detail, ensuring accuracy and precision in all aspects of membership administration.
  • Technical Skills: Possess good knowledge of Microsoft Office, with the ability to learn and adapt to new systems and technologies.
  • Time Management: Exhibit strong time management skills, prioritizing tasks and meeting deadlines in a fast-paced environment.