Product Line Manager

2 months ago


Droitwich, Worcestershire, United Kingdom UK Ciena Limited Full time
About the Role

Ciena is committed to its people-first philosophy, prioritizing a personalized and flexible work environment that empowers individual growth, wellbeing, and belonging. As a technology company, we lead with our humanity, driving business priorities alongside meaningful social, community, and societal impact.

Your Responsibilities

As the Maintenance Services Product Line Manager, you will be responsible for evangelizing Ciena's current and new maintenance services globally. This includes enabling sales and operations teams to maximize opportunities in the maintenance space. Specifically, this role will be located in EMEA and will help drive process and sales enablement, including improving our quoting operations and processes in the region.

Key Responsibilities:
  • Handle day-to-day portfolio inquiries and provide RFP assistance
  • Develop, track, and manage offers through the New Service Introduction Process and work with marketing to define sales enablement and customer awareness plans
  • Develop KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessment
  • Lead sales enablement of portfolio strategy with field teams to drive the adoption of targeted offers
  • Lead the offer innovation process to assess portfolio opportunities, pricing, cost-saving measures, and market inflection points critical to the Ciena business
  • Attend product release calls to ensure the assigned portfolio is represented in new product releases
  • Perform customer requirements capture from our delivery org, sales teams, and other sources and ensure those requirements are integrated into their services roadmap plans
Requirements

To be considered for this role, you must have:

  • A Bachelor's degree preferred in Engineering or Business Administration equivalent years of job-related industry experience
  • 10+ years of working in telecommunications
  • 3+ years of Product Line Management experience
  • The ability to take broad direction and drive tasks to closure
What We Offer

Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.


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