Product Line Manager
1 month ago
Ciena is committed to fostering a culture that prioritizes individual growth, wellbeing, and belonging. As a Product Line Manager, you will play a critical role in driving the success of our Maintenance Services globally.
Key Responsibilities- Develop and manage offers through the New Service Introduction Process, working closely with marketing to define sales enablement and customer awareness plans.
- Lead sales enablement of portfolio strategy with field teams to drive the adoption of targeted offers.
- Develop KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessment.
- Perform customer requirements capture from our delivery org, sales teams, and other sources, ensuring those requirements are integrated into their services roadmap plans.
- Attend product release calls to ensure the assigned portfolio is represented in new product releases.
- A Bachelor's degree in Engineering or Business Administration, or equivalent years of job-related industry experience.
- 10+ years of working in telecommunications.
- 3+ years of Product Line Management experience.
- The ability to take broad direction and drive tasks to closure.
- A sense of urgency and sensitivity to customer timelines.
- Strong collaboration skills with product management, engineering, sales, and customers.
- Strategic, critical, and creative thinking skills with a strong business sense.
- The ability to lead, craft, and work within cross-functional team environments.
- An understanding of market trends and the ability to assess the opportunity to build a profitable business around them.
- Knowledge of service provider core network and business models.
- The ability to quickly understand customer requirements.
- Effective time management skills to handle competing priorities.
- Willingness to accommodate time zone differences to support global stakeholders.
- Excellent communication and collaboration skills.
- Willingness to travel up to 20% of the time.
- Experience delivering services to customers.
Ciena is an Equal Opportunity Employer, committed to building and fostering an environment in which our employees feel respected, valued, and heard. We do not tolerate any form of discrimination.
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