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Administrative Assistant

2 months ago


Carterton, United Kingdom Porthaven Care Homes Full time
About the Role

We are seeking a highly organized and customer-focused Administrative Assistant to join our team at Porthaven Care Homes. As the first point of contact for our visitors, you will play a vital role in ensuring a warm and welcoming experience for our potential residents, families, and visitors.

Key Responsibilities
  • Greet and welcome visitors, residents, and families in a professional and friendly manner
  • Manage incoming calls and communicate messages to the relevant teams
  • Perform general office duties, including data entry, filing, and maintaining accurate records
  • Support the Home Administrator and Home Manager in maintaining efficient practices within the home
  • Provide exceptional customer service and go above and beyond to meet the needs of our residents and their families
Requirements
  • Previous experience in a customer-facing role, preferably in a care home setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and use initiative to resolve issues
  • Proficiency in Microsoft Office suite
  • Team player with a positive attitude and a passion for delivering exceptional customer service
What We Offer
  • Competitive salary
  • Refer a Friend Bonus
  • Colleague Discounts
  • FlexEarn
  • Employee Assistance Programme
  • GP Online
  • Training and development opportunities
  • Pension Scheme
  • Free on-site parking
  • Free uniform provided