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Administrative Assistant
2 months ago
We are seeking a highly organized and customer-focused Administrative Assistant to join our team at Porthaven Care Homes. As the first point of contact for our visitors, you will play a vital role in ensuring a warm and welcoming experience for our potential residents, families, and visitors.
Key Responsibilities- Greet and welcome visitors, residents, and families in a professional and friendly manner
- Manage incoming calls and communicate messages to the relevant teams
- Perform general office duties, including data entry, filing, and maintaining accurate records
- Support the Home Administrator and Home Manager in maintaining efficient practices within the home
- Provide exceptional customer service and go above and beyond to meet the needs of our residents and their families
- Previous experience in a customer-facing role, preferably in a care home setting
- Excellent communication and interpersonal skills
- Ability to work well under pressure and use initiative to resolve issues
- Proficiency in Microsoft Office suite
- Team player with a positive attitude and a passion for delivering exceptional customer service
- Competitive salary
- Refer a Friend Bonus
- Colleague Discounts
- FlexEarn
- Employee Assistance Programme
- GP Online
- Training and development opportunities
- Pension Scheme
- Free on-site parking
- Free uniform provided