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Account Handler

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London, Greater London, United Kingdom MW Appointments Full time

Job Summary

MW Appointments is seeking a highly motivated and detail-oriented Account Handler to join its team. As an Account Handler, you will play a crucial role in servicing accounts in an efficient manner, meeting client demands and needs to achieve optimum profitable renewal retention rate and growth.

Main Responsibilities:

  • Assist in the preparation of submissions and gathering of information to ensure timely and accurate processing.
  • Obtain terms for customers and identify potential alternative quotations to produce presentations for account managers to discuss with customers.
  • Prepare documentation for existing customers in relation to quotations and mid-term endorsements in partnership with management.
  • Follow up on new and existing business quotations and lend support to Brokers.
  • Ensure all customer details are recorded accurately and entered onto the system in a timely fashion.
  • Under supervision, prepare quotations letters.
  • Assist in the RFP process as directed by senior team members.
  • Deal with Insurer queries in relation to customer policies.
  • Assist with customer queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies.
  • Confirm cover with relevant insurers, process policies, and chase up outstanding documentation when required.
  • Prepare invoices and deal with invoicing enquiries.
  • Secure delivery of policy documentation from Insurers and check prior to approval and release by Account Executive.
  • Manage accounts and process payments by deliverable dates.
  • Deal with account queries and credit control matters, ensuring they are resolved efficiently and any concerns are raised.
  • Deal with general account queries and ensure that they are resolved efficiently.
  • Perform miscellaneous office duties in support of account servicing.
  • Manage own workload in order to effectively service the client relationship and ensure placements are completed within client deadlines.
  • Comply with Professional Standards Manual in accordance with statutory requirements for the role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly.

Essential Skills and Qualifications:

  • Education to degree standard in Law.
  • Able to quickly grasp and interpret salient information.
  • Worked to deadlines and able to anticipate change.
  • Good client service focus.
  • Able to identify potential risks/issues and seek advice/consultation when required.
  • Due diligence and process driven to deadlines.
  • Risk aware in customer handling.
  • Proactive in customer-care.
  • Good communication and interpersonal skills.
  • Excellent planning and analytical skills.
  • Deals with ambiguity.
  • Accuracy and attention to detail.
  • Takes initiative when assisting team members.
  • Continually builds industry knowledge.
  • MS office proficiency.
  • Eligible to work in the UK.