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Junior Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom RedRock Resourcing Full time

Job Title: Junior Support Engineer

Job Type: Full-time

Company: RedRock Resourcing

Location: Cheshire & Merseyside region

About the Role:

We are seeking a highly motivated and experienced Junior Support Engineer to join our fantastic growing team. As the face-to-face contact of the company with patients/users, you will play a crucial role in providing exceptional support services.

Key Responsibilities:

  • Provide first-line technical support for Android and iOS devices
  • Offer excellent interpersonal skills and prior experience in a customer service role
  • Assist with installing and maintaining software and hardware, as well as supporting upgrades and ongoing development
  • Collaborate with the team to resolve technical issues and improve support services
  • Ensure seamless communication with patients/users and internal stakeholders

Requirements:

  • Proven experience in support: Android and iOS
  • Excellent interpersonal skills or prior experience in a customer service role
  • 1st/2nd Line support role experience (Desirable)
  • Experience installing Android and iOS based technology
  • Knowledge of maintaining software and hardware/supporting upgrades and ongoing development
  • UK Drivers license

What We Offer:

As a Junior Support Engineer at RedRock Resourcing, you will have the opportunity to grow, develop, and progress in a leading organisation. We offer a dynamic and supportive work environment, where you can make a real difference in the lives of our patients/users.