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Client Service Executive
2 months ago
We are seeking a highly skilled Client Service Executive to join our team at Davies. As a key member of our motor insurance team, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:- Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.
- Build and maintain strong relationships with technical and supply chain management teams within client organisations.
- Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client's specific needs and objectives.
- Contribute to the development and execution of client engagement and growth plans.
- Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered.
- Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
- Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.
- Support the planning and delivery of new motor client onboarding, ensuring a smooth and on schedule launch.
- Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients.
- Monitor and report on service performance metrics to clients and internal stakeholders.
- Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Relationship management experience in the insurance industry.
- Confident communicator capable of building relationships.
- Knowledge of the motor insurance claims market.
- Ability to work proactively and autonomously to understand and respond to client challenges.
- Sound understanding of MI reporting with a keen eye for detail.
Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are dynamic, innovative, and connected. We are a team that is passionate about delivering exceptional service to our clients and making a positive impact in our communities.
We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
