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Hospitality Team Member

2 months ago

East Haddon, United Kingdom Wells & Co Full time
Job Title: Team Member

At Wells & Co, we are seeking a talented and motivated Team Member to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Job Summary:

We are looking for a passionate and enthusiastic individual to work in our Front of House team. As a Team Member, you will be responsible for ensuring our customers have a second-to-none experience, from taking orders to ensuring payments and receipts are correct.

Key Responsibilities:
  • Take responsibility for the customer journey, ensuring their experience is exceptional
  • Take accurate orders and work closely with kitchen staff
  • Ensure payments and receipts are correct
  • Confidently recommend menu and drinks offerings
  • Observe service and standards, reporting any incidents or issues
  • Be a supportive and proactive team member
Requirements:
  • Previous experience working Front of House in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • Result-driven and ambitious individual keen to develop your career and grow with us
What We Offer:
  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount of all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects