Motor Claims Specialist

1 day ago


Basildon, United Kingdom John Williams Recruitment Full time
Job Title: Motor Third Party Claims Handler

Our client, a leading Accident Management company, is seeking a skilled Motor Third Party Claims Handler to join their fast-growing business. As a key member of the team, you will be responsible for handling motor fire, theft, and damage claims, including negotiation of third-party claims, from validation to payment, on behalf of Motor Underwriters.

Key Responsibilities:
  • Proactively manage a caseload of policy holder and third-party claims through to conclusion.
  • Action new claims within 24 hours of receipt using the client's agreed validation process.
  • Identify recovery opportunities and take action in accordance with the agreed process.
  • Record management information for case load management.
  • Answer enquiries by phone, using the correct greeting and DPA procedure.
  • Deal with enquiries via email and in writing, responding in clear and straightforward terms.
  • Escalate any expression of dissatisfaction in accordance with the agreed complaints process.
  • Ensure each case handled meets the customer's expectations and the client's SLA.
  • Calculate claim reserves, payments, and Large Movement Reports correctly and in accordance with the client's procedures and service standards.
  • Investigate and resolve claims in a professional, timely, and proactive manner.
  • Triage court summons, instructing/liaising with solicitors, and providing non-delegated case instructions.
  • Use relevant motor case law to support case strategy and stay up-to-date with newly reported cases.
Requirements:
  • Excellent customer skills.
  • Ability to work independently and provide clear advice to support customers through the claims process.
  • Good level of numeracy.
  • Excellent technical knowledge to determine liability.
  • Awareness of motor fraud indicators.
  • Awareness of risk factors for large loss/catastrophic claims and escalation process.
  • Knowledge of jurisdictional differences in Scotland, Northern Ireland, and the Channel Isles.


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