Meeting & Events Floor Manager

4 days ago

City of London, United Kingdom Pan Pacific London Hotel Limited Full time
About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025.

Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Job Summary

We are seeking a highly skilled and experienced Meeting & Events Floor Manager to join our Meetings & Events Operations team at Pan Pacific London. As a key member of our team, you will be responsible for creating exceptional experiences for our guests, ensuring the smooth operation and execution of all meetings, conferences, and events.

This role involves managing staff, coordinating logistics, and ensuring an exceptional guest experience while maintaining high standards of service. Your tasks will include:

  • Ensuring all event spaces are prepared according to client specifications and hotel standards.
  • Coordinating with the events team to ensure all logistical needs are met, including AV, seating, and catering requirements.
  • Supervising, training, and motivating the events team, including floor staff, servers, and support personnel.
  • Serving as the primary point of contact for clients during events to ensure satisfaction.
  • Coordinating with the kitchen, AV teams, and external vendors to ensure smooth event execution.
  • Maintaining accurate records of event details, client requests, and team schedules.
Benefits of Working at Pan Pacific London

We offer a range of benefits to our employees, including:

  • Access to Mental Health First Aiders.
  • Celebrate your Birthday with an extra day off.
  • Cycle to Work Scheme.
  • Referral Scheme.
  • Seasonal Ticket Loan.
  • Enhanced Maternity and Paternity Policy.
  • Eye Care Voucher Scheme.
  • Social & Employee Wellness Activities.
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors.
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings.
  • Flexible Work Policy.
  • Dry cleaning for uniforms and work attire.
  • Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year.
  • Guest Experience Programme.
  • Discount on our Food and Beverage Outlets.
  • Discount on Internal Spa Treatments.
  • Culture Club Focuses on Diversity and Inclusion.
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties.
  • Complimentary meals prepared for you by our chefs.
  • 2 Study Days per year (fully paid and in addition to your annual leave).
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave).
  • Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group.
  • Additional YuLife Perks.

Please note that all applicants for the Meeting & Events Floor Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Meeting & Events Floor Manager will be required from all candidates.

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