Customer Relations Technical Specialist

4 weeks ago

York, York City, United Kingdom Hiscox Full time
About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised for its commitment to delivering exceptional customer experiences and setting the standards others try to emulate.

About the Customer Relations Team

The Hiscox Customer Relations team is responsible for handling complaints for our UK and London Market business, working in a fast-paced and ever-changing environment to ensure fair and reasonable outcomes for our customers.

Key Responsibilities
  • Investigate and analyse complex insurance complaints, working with all areas of the business to understand the nature of the complaint and resolve it efficiently.
  • Interact directly with customers, communicating clearly and professionally, and demonstrating integrity and a human approach.
  • Identify and support customers with characteristics of vulnerability during the complaints process.
  • Liaise with the Financial Ombudsman Service regarding cases escalated to them, confidently challenging FOS views where the evidence supports this.
  • Identify root causes and complaint trends, working with relevant business areas and senior stakeholders to implement changes and improve our service offering.
  • Act as a technical referral point and provide guidance to other members of the Customer Relations team and other areas of the business.
  • Maintain and develop your own technical knowledge of our business, FOS, and relevant regulatory requirements.
Person Specification
  • A confident and driven individual who can build relationships with internal and external stakeholders and work well both individually and as part of a team.
  • A confident and dynamic approach to problem-solving.
  • Exceptional organisational skills, time management, and high attention to detail, with a proven track record of working effectively under pressure.
Our Must-Haves
  • Previous experience in a similar technical complaints role and/or previous experience within the insurance sector.
  • Ability to challenge current processes and operations through the use of influencing and negotiating skills.
  • Excellent communication skills, with the ability to communicate both verbally and in writing in a clear and effective manner.
  • Ability to influence senior stakeholders internally and build relationships to effect change.
  • Confident, accurate, and credible with external regulators, such as Lloyds regulators and financial ombudsmen.
Diversity and Flexible Working at Hiscox

We care about our people and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn't always have to be in the office, and as long as it's safe to do so, we will be operating a hybrid way of working to encourage a healthy work-life balance, with 3 days in the office per week.

  • Customer Relations Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Customer Relations Technical SpecialistStride Resource Management Ltd is seeking a skilled Customer Relations Technical Specialist to join their team. This role is ideal for a driven individual who can handle complex insurance complaints and work effectively in a fast-paced environment.The Role:Manage a portfolio of complex insurance complaints, prioritizing...

  • Customer Relations Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Hiscox Full time

    About the Role:Hiscox UK is a leading brand in the insurance market, recognised for setting the standards others try to emulate. We deliver strong growth and exceptional returns, recruiting the best and empowering them to deliver. Our customers are diverse and unique, united by our ability to provide specialist insurance tailored to their needs.Job...

  • Customer Relations Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Hiscox Full time

    About the RoleHiscox UK is a leading brand in the insurance market, recognised for delivering strong growth and exceptional returns. We're seeking a skilled Customer Relations Technical Specialist to join our team.Key ResponsibilitiesHandle a portfolio of complex insurance complaints in a fast-paced environment, prioritising your own workload to meet...

  • Customer Relations Technical Handler

    2 weeks ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Technical Complaints Resolution SpecialistJoin Stride Resource Management Ltd as a Technical Complaints Resolution SpecialistStride Resource Management Ltd are seeking a skilled Technical Complaints Resolution Specialist to join their Customer Relations team. The ideal candidate will have experience in handling complex insurance complaints and be able to...

  • Customer Relations Technical Specialist

    6 days ago

    York, York City, United Kingdom Hiscox Full time

    About the Role:We are seeking an experienced Technical Complaints Handler to join our Customer Relations team at Hiscox UK. As a Technical Complaints Handler, you will be responsible for handling complex insurance complaints in a fast-paced environment, managing and prioritizing your own workload to ensure all regulatory timescales are met.Key...

  • Customer Relations Technical Specialist

    4 weeks ago

    York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Title: Customer Relations Technical HandlerSTRIDE RESOURCE MANAGEMENT LTD is seeking a skilled Customer Relations Technical Handler to join their team. As a key member of the Customer Relations team, you will play a crucial role in handling complex insurance complaints and ensuring that customers receive fair and reasonable treatment.Key...

  • Customer Relations Technical Specialist

    4 weeks ago

    York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Title: Customer Relations Technical HandlerSTRIDE RESOURCE MANAGEMENT LTD is seeking a skilled Customer Relations Technical Handler to join their team. As a key member of the Customer Relations team, you will play a crucial role in handling complex insurance complaints and ensuring that customers receive fair and reasonable treatment.Key...

  • Customer Relations Technical Specialist

    2 months ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Customer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...

  • Customer Relations Technical Specialist

    2 months ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Customer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, managing workloads, and prioritizing tasks to ensure regulatory timescales are met.The Role:Manage a portfolio of complex insurance complaints, ensuring fair...

  • Customer Relations Technical Specialist

    1 month ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Customer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...

  • Customer Relations Technical Specialist

    1 month ago

    York, York City, United Kingdom Stride Resource Management Ltd Full time

    Customer Relations Technical HandlerStride Resource Management Ltd is seeking a skilled Technical Handler to join their Customer Relations team. This role involves handling complex insurance complaints, working with various business areas to resolve issues efficiently, and developing expertise in complaint resolution.Key Responsibilities:Manage a portfolio...

  • Customer Relations Technical Specialist

    4 weeks ago

    York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Title: Customer Relations Technical HandlerYork - Hybrid basisWe are seeking a skilled Technical Handler to join our Customer Relations team at STRIDE RESOURCE MANAGEMENT LTD. As a key member of our team, you will be responsible for handling complex insurance complaints, managing your workload, and prioritizing tasks to ensure timely resolution.Key...

  • Customer Relations Technical Specialist

    4 weeks ago

    York, York City, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Title: Customer Relations Technical HandlerYork - Hybrid basisWe are seeking a skilled Technical Handler to join our Customer Relations team at STRIDE RESOURCE MANAGEMENT LTD. As a key member of our team, you will be responsible for handling complex insurance complaints, managing your workload, and prioritizing tasks to ensure timely resolution.Key...

  • Customer Relations Technical Specialist

    2 months ago

    York, York City, United Kingdom Hiscox Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relations Technical Handler to join our team at Hiscox UK. As a key member of our Customer Relations team, you will be responsible for handling complex insurance complaints in a fast-paced environment, ensuring all regulatory timescales are met.Key ResponsibilitiesInvestigate and analyse...

  • Customer Relations Technical Specialist

    2 months ago

    York, York City, United Kingdom Hiscox Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Relations Technical Handler to join our team at Hiscox UK. As a key member of our Customer Relations team, you will be responsible for handling complex insurance complaints in a fast-paced environment, ensuring all regulatory timescales are met.Key ResponsibilitiesInvestigate and analyse...

  • Customer Relations Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Hiscox Full time

    About the Role:Hiscox UK is a leading brand in the insurance market, recognised for setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver.Job Summary:We are seeking a skilled Customer Relations Technical Handler to join our team. As a key member...

  • Customer Relations Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Hiscox Full time

    About the Role:Hiscox UK is a leading brand in the insurance market, recognised for setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver.Job Summary:We are seeking a skilled Customer Relations Technical Handler to join our team. As a key member...

  • Customer Relations Technical Specialist

    5 days ago

    York, York City, United Kingdom Hiscox Full time

    About the RoleHiscox UK is seeking a skilled Customer Relations Technical Handler to join their team. As a respected leader in the insurance market, Hiscox is committed to delivering exceptional service and empowering their employees to drive growth and excellence.Key ResponsibilitiesHandle complex insurance complaints in a fast-paced environment,...

  • Sales and Technical Support Specialist

    3 weeks ago

    York, York City, United Kingdom Verto People Full time

    Job Title: Sales and Technical Support SpecialistWe are seeking a highly skilled Sales and Technical Support Specialist to join our team at Verto People. As a Sales and Technical Support Specialist, you will be responsible for providing technical advice and guidance to customers on the correct technical solution and product selection.Key Responsibilities:•...

  • Senior Technical Specialist

    3 weeks ago

    York, York City, United Kingdom Nestlé SA Full time

    Unlock Your Potential with Nestlé SAJoin Our Team as a Senior Technical SpecialistThis is a fantastic opportunity to work with a leading global company in the food industry. As a Senior Technical Specialist, you will be responsible for defining and executing project/stream deliverables in compliance with global and local processes.Develop and implement...