Client Service Manager

2 months ago

London, Greater London, United Kingdom TMF Group Full time

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people.

Our Business

TMF Group UK strives to make a complex world simple by offering a combination of accounting, tax, payroll, corporate secretarial, Private Wealth and entity management services.

Job Purpose

The Client Account Manager will support junior and more experienced team members with the delivery of company secretarial services to TMF's clients. All company secretarial and associated tasks must be completed in an efficient, professional and timely manner, providing a high quality of service to the client.

Key Responsibilities

  • Supports Company Secretarial Assistants and Trainees, whilst maintaining overall responsibility for task accuracy and completeness, keeping the Client Account Manager or Line Manager updated as appropriate.
  • Performing tasks in compliance with company policies relating to company secretarial services, ensuring requirements are followed consistently and in full.
  • Performing tasks in compliance with company legislation, data protection and control risk within company secretarial function.
  • Identify out-of-scope service and provide respective information to the Client Account Manager or Line Manager as appropriate.
  • Keeps up to date with changes in local company legislation.
  • Escalates any concerns to the Client Account Manager or Line Manager in a timely manner.
  • Uses TMF's company secretarial software effectively.
  • Maintains relevant databases, client records, and other tracking tools as required.
  • Provides administrative support to the company secretarial team as required.
  • Fluency in English is essential.

What We Offer

  • Private medical insurance.
  • Life assurance x4 base salary.
  • 25 days holiday.
  • Eligibility for Group Discretionary Bonus.
  • Technology hire purchase scheme.
  • Purchase additional holidays.
  • Interest-free season ticket loan – repayable over 12 months.

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