Platform Manager
6 hours ago
We are seeking a highly skilled Platform Manager to join our MAG Technology team. As a key member of our team, you will play a crucial role in helping us transform our business through technology, digital, and automation.
Key Responsibilities- Collaborate with Product Managers and Business Stakeholders to prioritize and schedule the backlog of demand for our technology platforms.
- Establish and enforce governance policies and procedures for our technology platforms, ensuring compliance with internal MAG policies, regulatory, and security standards.
- Monitor the performance and health of our platforms, identifying areas for improvement and implementing optimization.
- Manage relationships between internal Technology teams, the wider business, and third-party providers, ensuring effective communication and collaboration.
- Work closely with the Product Owner to maintain a high quality of service to our users and deliver new features to our technical products.
- Enable faster and smarter business processes by implementing workflow and automation.
- Ensure own knowledge of our products and upcoming features is kept up to date.
- Responsible for maintaining a release schedule and backlog of enhancements, defects, and upgrades.
- Provide support to our user-base and promote best practice use of our products and processes.
- Create and maintain knowledge documentation for our product area.
- Monitor and action incidents and requests assigned to the product team.
- Assist in designing, developing, and testing reports.
- Ensure a focus on data quality, including naming conventions, data standards, transformation rules, and related specifications.
- Responsible for platform governance from demand to implementation.
- Adhere to change management policies and procedures, including testing of changes, new applications, and upgrades in a non-production environment.
- Collaborate with business stakeholders, 3rd parties, and subject matter experts to identify potential solutions or increase performance, resilience, and affordability.
- Work closely with Process Owners to ensure business processes are performing as required.
- Ensure thorough testing is carried out on our products prior to an upgrade and work with Process Owners to ensure their testing has been completed correctly.
- 2 years plus working experience of Platform Manager role.
- ITIL Foundation V4 certified.
- Experience of systems analysis and administration in one or more enterprise-wide tools, including but not limited to ServiceNow, Maximo, Office365 (SharePoint & Power Platform).
- Experience of system configuration, including building workflows within enterprise-wide tools.
- A basic knowledge of web applications, networks, protocols, emails (SMTP, POP3), and Active Directory and LDAP.
- A Bachelor's Degree in Computer Science is desired.
- Can work effectively at pace across both agile and waterfall methodologies.
- Strong oral, written, and presentation skills, with the ability to explain complexity easily to a non-technical stakeholder group.
- Attention to detail.
- Strong collaboration skills.
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