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Platform Manager

2 months ago

Manchester, United Kingdom MAG Full time

About the Role

The Platform Manager plays a crucial role in ensuring that technology platforms are effectively leveraged to support the organization's strategic objectives, while also managing risks and optimizing performance to drive business success.

This role will work closely with the Product Manager, Business Stakeholders, Developers, Business Analysts, Solution Architects and Director of Technology to deliver system and data changes.

Key Responsibilities

  • Platform Roadmap
    • Collaborate with the Product Manager and Business Stakeholders to prioritize and schedule the backlog of demand for the relevant platforms, ensuring adherence to the Technology Strategy and Business Objectives.
  • Platform Governance
    • Establish and enforce governance policies and procedures for the relevant technology platforms, including compliance with internal MAG policies, regulatory and security standards.
  • Platform Performance and Monitoring
    • Monitor the performance and health of our platforms, identifying areas for improvement, implementing optimization and working with our support teams and third parties to resolve.
  • Vendor Management
    • Manage the relationship between internal Technology teams, the wider business and our third-party providers, including management of third-party access, ensuring change policies are adhered to by third-parties, assisting the Project Manager establish feasible dates for technical activities and managing business stakeholders expectations on change deadlines.

Requirements

  • 2 years plus working experience of Platform Manager role
  • ITIL Foundation V4 certified
  • Experience of systems analysis and administration in one or more enterprise-wide tools, including but not limited to ServiceNow, Maximo, Office365 (SharePoint & Power Platform)
  • Experience of system configuration, including the building workflows within enterprise wide tools
  • A basic knowledge of web applications, networks, protocols, emails (SMTP, POP3) and Active Directory and LDAP
  • A Bachelors Degree in Computer Science is desired
  • Can work effectively at pace across both agile and waterfall methodologies
  • Strong oral, written and presentation skills ability to explain complexity easily to a non-technical stakeholder group
  • Attention to detail
  • Strong collaboration skills