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IT Service Desk Analyst

2 months ago

Portsmouth, Portsmouth, United Kingdom Proactive Appointments Limited Full time

Job Summary:

We are seeking an experienced 2nd Line Support Analyst to join our team at Proactive Appointments Limited. As a key member of our IT support team, you will provide technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide 2nd and 3rd line technical support for complex technical issues
  • Manage relationships with 3rd party providers for infrastructure elements
  • Develop and maintain strong communication skills to effectively interact with clients and internal stakeholders
  • Collaborate with the team to identify and resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Minimum of 5 years' experience in an IT support capacity
  • Technical competency to cover 2nd/3rd line responsibilities
  • Advanced knowledge of management systems, including SCCM, O365, D365, and Azure
  • Competent experience of Active Directory, Group Policy Management, and VMware
  • Good experience of mobile devices, such as Android Phones and iPhones
  • Good knowledge of small project life cycle and delivery
  • Ability to communicate clearly and accurately at different levels of staff
  • Ability to work calmly under pressure and manage potential conflicts

What We Offer:

  • An excellent salary and benefits package
  • Annual leave and pension scheme
  • Life assurance and retail discounts
  • Benefits platform and hybrid working

Company Information:

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.