IT Support Specialist

2 days ago


Hereford, Herefordshire, United Kingdom In Technology Group Full time

Job Title: IT Support Technician


Location: UK


Salary: £30,000


We are seeking a dedicated and enthusiastic IT Support Technician to join our team within the educational sector. As the first point of contact for all IT-related issues, you will provide exceptional customer service and technical support to our clients.


Key Responsibilities:


* Provide user management, troubleshooting, and application support for Office 365.


* Troubleshoot and manage Windows Server environments.


* Offer support for desktops, laptops, printers, and other peripherals.


* Escalate complex issues to higher-level support as needed.


* Maintain accurate records of support requests and resolutions in our ticketing system.


Requirements:


* Proven experience in an IT support role.


* Strong knowledge of Office 365 and Windows Server environments.


* Excellent problem-solving and communication skills.


About Us:


We are a leading provider of IT services to the educational sector. Our team is dedicated to delivering exceptional customer service and technical support to our clients.



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