Field Service Engineer

4 days ago

Flackwell Heath, United Kingdom Prospero Integrated Full time
Job Summary

Prospero Integrated is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Audio Visual industry.

Main Responsibilities
  1. Preventative Maintenance Visits: Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the After Sales Coordinator.
  2. Technical Guidance and Support: Provide guidance and support to the After Sales Coordinator and more junior engineers, showing responsibility to the division as a whole.
  3. Service Visits and Repairs: Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and After Sales Coordinator.
  4. Offsite Repairs and Revisits: Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the After Sales Coordinator.
  5. Service Call Management: Liaise with After Sales Coordinator regarding all incoming Service Calls logged and attend bookings, providing feedback to the After Sales Coordinator.
  6. Follow-up Service Visits: Attend follow-up service visits: Document and monitor any outstanding issues and communicate with After Sales Coordinator to organise completion within the schedule and to best meet customer expectations.
  7. Reporting and Administration: Complete and present your paperwork to the After Sales Coordinator and keep information up-to-date and accurate.
Requirements
  • At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry.
  • Proactive approach and able to react quickly and calmly to customer demands.
  • Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them.
  • Manage your own work and travel time to meet deadlines and keep to daily schedule.

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