Defence Account Manager

6 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time
Job Description

Role Overview

The Defence Account Manager will be responsible for managing and expanding relationships with clients in the defence sector, focusing on Smiths Detection's CBRNE technology solutions (Chemical Biological Radiological Nuclear Explosives).

Key Responsibilities

  • Account Management
    • Identify and pursue new sales and business opportunities within the defence sector, including new markets, products, and partnerships.
    • Act as the primary liaison between the company and its defence clients, ensuring their needs are understood and met.
    • Conduct regular client meetings to discuss ongoing projects, future needs, and potential new opportunities.
    • Work in close partnership with the sales order intake team to ensure timely and accurate delivery of quotations and sales proposals to prospects.
    • Together with the Defence Business Development Manager, develop and implement strategic account plans to achieve sales targets and expand market share.
    • Prepare and deliver compelling presentations and proposals tailored to the unique needs of defence clients.
  • Technical Expertise & Product Knowledge
    • Maintain a deep understanding of the company's defence technology offerings, including IMS, CBRNE, and digital solutions.
    • Provide clients with expert advice and guidance on the best solutions to meet their specific defence needs.
    • Collaborate with the technical team to ensure the successful implementation and integration of technology solutions.
  • Compliance & Regulations
    • Ensure all sales activities and client interactions comply with relevant defence industry regulations and company policies.
    • Stay informed of changes in defence procurement processes, export controls, and other regulatory requirements.
  • Customer Satisfaction & Support
    • Monitor customer satisfaction levels and work proactively to resolve any issues or concerns.
    • Coordinate with the customer support and service teams to ensure timely and effective delivery of products and services.
    • Collect and analyse client feedback to improve offerings and customer service.
  • Reporting & Analysis
    • Provide regular reports to senior management on account performance, sales forecasts, and market trends.
    • Analyse market conditions and competitor activities to identify risks and opportunities.

Requirements

  • Proven experience in account management or sales within the defence or technology sectors.
  • Strong understanding of defence technology, procurement processes, and industry regulations.
  • Willingness to travel as needed to meet with clients and attend industry events.

Preferred Skills

  • Experience working with government contracts and defence procurement.

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