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Carecall Team Leader
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Carecall Officer
2 months ago
We are seeking a highly skilled and compassionate Carecall Officer to join our team at Stockport Homes Group. As a Carecall Officer, you will play a vital role in enhancing the wellbeing of our customers by providing exceptional customer service and support.
Key Responsibilities- Customer Service: Manage a patch of 200 customers, ensuring accurate and up-to-date records by regularly contacting them and building relationships with customers and their families.
- Equipment Installation: Visit customers in their homes and install simple equipment, with full training provided.
- Compassionate Care: Provide empathetic care for our customers' overall wellbeing, answering calls and handling queries related to customer well-being.
- Professionalism: Possess confidence on the phone and a positive demeanor.
- Hard Work and Proactivity: Demonstrate a strong work ethic and self-starter attitude.
- Team Player: Be a genuine team player who is quick to learn and adapt.
- Work-Life Balance: We value your wellbeing and offer a supportive work environment.
- Comprehensive Training: Full training provided, including on new equipment and services.
- Career Development: Opportunities for growth within a supportive environment.
