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Administrative Support Specialist

2 months ago


Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Overview

The Administrative Support Specialist will be responsible for delivering efficient and effective administrative services to the Somerset NHS Foundation Trust. This role involves providing adaptable administrative assistance to various departments, particularly the ophthalmology booking office, as directed by the Administration Manager. The position requires flexibility and the capability to handle a diverse range of administrative tasks as the services evolve.

Key Responsibilities

- Manage daily correspondence, ensuring timely and appropriate responses to inquiries from patients, staff, and other stakeholders in a courteous and professional manner.
- Handle incoming telephone calls, taking necessary actions when required.
- Process urgent referrals and coordinate suitable outpatient appointments.
- Attend team and Trust meetings as requested.

About Somerset NHS Foundation Trust

As a leading healthcare organization, Somerset NHS Foundation Trust offers a variety of benefits, including flexible working arrangements, excellent pension contributions, a competitive annual leave package, opportunities for career advancement, and regular performance discussions. Additionally, employees can take advantage of the Blue Light Card and exclusive NHS benefits, along with access to outstanding educational facilities in the region. Somerset provides a unique blend of countryside charm and urban amenities, catering to diverse lifestyles.

Job Duties

For a comprehensive overview of responsibilities and expectations, please refer to the attached Job Description & Person Specification.

Candidate Profile

Qualifications

Essential

  • Minimum of 5 GCSEs or equivalent, including English and Maths at Grade A-C.
  • NVQ Level 3 in Business Administration or Customer Service, or equivalent qualifications or relevant experience.

Experience

Essential

  • Demonstrated experience in providing customer-focused support in an administrative capacity.
  • Proficient IT skills, including strong keyboard abilities and familiarity with Microsoft Office applications.
  • Proven track record of effective communication, particularly with distressed or anxious individuals, and the ability to escalate issues when necessary.

Desirable

  • Familiarity with NHS systems.

Additional Skills

Essential

  • Ability to cultivate and maintain professional relationships with colleagues.
  • Strong organizational skills with the capacity to plan and prioritize workload effectively.
  • Capability to provide clear instructions to team members.
  • Attention to detail, problem-solving skills, and the ability to work independently.