Deputy Chief Operating Officer

6 days ago

London, Greater London, United Kingdom Pensions Ombudsman Full time £74,634

About the Role:

The Pensions Ombudsman is seeking an experienced senior leader to join our leadership team as Deputy Chief Operating Officer - Corporate Services. As a key figure within our overall leadership, you will be responsible for the full range of our corporate services portfolio and strategic cross-cutting projects and initiatives.

Key Responsibilities:

  • Operational oversight of key enabling functions including finance, HR, communications, governance, stakeholder engagement, programme delivery, digital, insights, and technology.
  • Ensuring that our teams are set up with the right balance between specialist knowledge and expertise for certain tasks while increasing the transferability of others to respond with resilience and flexibility in delivering these services.
  • Reporting to, and working closely with our Chief Operating Officer, you must be an experienced senior leader with the proven ability to lead and transform a broad portfolio of corporate enabling services within a comparably complex organisation.

About Us:

The Pensions Ombudsman is an independent body that resolves complaints and disputes related to private pensions. We investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.

What We Offer:

  • A chance to provide critical services to consumers in their time of need.
  • Generous flexible and home working policies.
  • An engaged and motivated team.
  • A workplace where everyone feels valued and a sense of belonging.

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