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Deputy Chief Operating Officer

2 months ago

London, Greater London, United Kingdom Pensions Ombudsman Full time

About the Role

The Pensions Ombudsman is seeking a highly experienced senior leader to join our leadership team as Deputy Chief Operating Officer - Corporate Services. As a key figure within our overall leadership, you will be responsible for the full range of our corporate services portfolio and strategic cross-cutting projects and initiatives.

Key Responsibilities

  • Operational oversight of key enabling functions including finance, HR, communications, governance, stakeholder engagement, programme delivery, digital, insights, and technology.
  • Ensuring that our teams are set up with the right balance between specialist knowledge and expertise for certain tasks while increasing the transferability of others to respond with resilience and flexibility in delivering these services.
  • Leading and transforming a broad portfolio of corporate enabling services within a comparably complex organisation.
  • Developing successful engagement that wins the confidence and credibility of a broad range of stakeholders.

About the Pensions Ombudsman

We are an independent body that investigates and makes decisions on complaints and disputes related to private pensions. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.

What We Offer

  • A chance to provide critical services to consumers in their time of need.
  • Generous flexible and home working policies.
  • An engaged and motivated team.

Our Values

We champion diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.