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Change and Improvement Manager

2 months ago

Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time
About the Role

An exciting opportunity has arisen for a Change and Improvement Manager to join the Service Delivery team within Royal Berkshire Fire and Rescue Service.

Key Responsibilities
  • Lead, manage, and implement several workstreams and improvement programmes designed to improve how we deliver our Prevention and Protection services to the public.
  • Ensure our work processes and workforce are working efficiently and effectively to manage risk across the county of Berkshire.
  • Drive effective change management, ensuring benefits are delivered.
  • Collaborate with cross-functional teams, stakeholders, and subject matter experts to deliver effective service delivery solutions.
Key Focus Areas
  • Leading the delivery of the Prevention and Protection Service Plan projects.
  • Identifying and implementing change and improvement projects/work-streams relating to Prevention and Protection working practices and processes.
  • Developing project scope, including preparing key documentation, maintenance of plans, managing the development and delivery of project benefits, risks, and issues, and dependency tracking.
  • Managing stakeholder engagement across projects and developing and delivering an effective communication plan.
  • Developing and undertaking appropriate audit and assurance activity to ensure RBFRS delivers quality services and products.
Requirements
  • Highly motivated and innovative person with a positive, proactive approach.
  • Excellent self-management, planning, and organisational skills, as well as the ability to make decisions and manage workload to achieve deadlines.
  • Ability to work with others collaboratively, establishing and maintaining close working relationships across various stakeholders.
  • Ability to manage and develop a range of business processes, procedures, and systems to promote efficiency and effectiveness that drive continuous improvement.