Client Solutions Engineer

6 days ago

Lincolnshire, United Kingdom Air IT Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Air IT. As an Onsite Engineer, you will play a critical role in delivering exceptional technical support to our clients, ensuring seamless operations and minimizing downtime.

Key Responsibilities
  • Provide prompt and effective technical assistance to clients, resolving issues efficiently and ensuring minimal disruption to their operations.
  • Install, maintain, and troubleshoot client hardware and software according to company standards, ensuring optimal performance and security.
  • Prioritize and respond to technical queries with precision, meeting our service level agreements and exceeding customer expectations.
  • Maintain accurate documentation of client environments and activities within our CRM system, ensuring seamless knowledge transfer and collaboration.
  • Provide out-of-hours support on a rotational basis, demonstrating your commitment to client satisfaction and our high standards.
  • Uphold information security protocols to safeguard client data, ensuring the confidentiality, integrity, and availability of sensitive information.
Requirements
  • Demonstrable experience as a Service Desk Engineer, showcasing your technical expertise and problem-solving skills.
  • Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365, with a strong understanding of networking technologies (TCP/IP, Firewall, Routing/Switching).
  • Familiarity with Backup/DRaaS, Azure Active Directory, and other relevant technologies, enhancing your toolkit for comprehensive client support.
  • Excellent customer service and communication skills, enabling effective interaction with clients and stakeholders.
  • A current and valid UK driving license, enabling you to provide on-site support and travel to client locations.
What We Offer
  • Hybrid working options for a better work-life balance.
  • 25 days annual leave plus bank holidays.
  • Ongoing learning and development opportunities, ensuring your skills and knowledge stay up-to-date.
  • Cycle to work scheme and technology vouchers.
  • Enhanced family leave.
  • Celebration day - an additional day off each year to celebrate an occasion important to you.
  • Salary sacrifice pension.
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
  • Company social events and competitions.
  • Discount and Cashback Scheme.
  • Group Income Protection.
  • Life Insurance.
  • EAP and Virtual GP Service.

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