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Site Reliability Engineer

2 months ago


Lincolnshire, United Kingdom ECI Software Solutions Full time
About ECI Software Solutions

ECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. With a strong focus on innovation and customer satisfaction, we strive to empower entrepreneurs and business owners to succeed in their respective markets.

Job Summary

We are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for ensuring the reliability, availability, and scalability of our cloud-based products. You will work closely with our development teams to identify and resolve issues, advocate for operational improvements, and build systems and tooling to enable and empower our dev teams to work more efficiently.

Key Responsibilities
  • Implement, operate, and maintain ECI's cloud data center sites
  • Evangelize and advocate for operational improvements within ECI's software stack
  • Empower developers with Continuous Development/Continuous Improvement pipelines
  • Engage in and improve the application life-cycle
  • Write code for cloud infrastructure in reusable, composable blocks
  • Support services before they go live (e.g., project management, system design consulting)
  • Solve problems to prevent recurrence by automating responses
  • Measure and improve performance and operational characteristics
  • Implement and automate disaster recovery practices
  • Apply configuration management tools to manage infrastructure as code
  • Perform management and application support of multiple tech stacks such as RDS, Web, Serverless, etc.
  • Engage in service capacity planning and demand forecasting
  • Refine and implement DevSecOps security practices
  • Architect systems for HA, Disaster Recovery, and Load Balancing decisions
  • Write playbooks and inform the incident response practices
  • Participate in an on-call rotation for 24x7 support
Requirements
  • Bachelor's Degree in Computer Science, Engineering, IS or equivalent demonstrated experience
  • 5+ years of experience in a related roles (SRE, DevOps, Infrastructure, Software Engineer, etc.)
  • 5+ years of experience with programming languages such as Python, Terraform, and PowerShell
  • Strong experience with Windows systems, RDS, and Web applications
  • Foundational understanding of Linux environments
  • Foundational understanding of Active Directory and Group Policy
  • Experience with CI/CD tools and implementing modern practices
  • Experience with monitoring and logging tools (e.g. DataDog, ELK stack, Prometheus, Grafana)
  • Foundational understanding of virtualization concepts, containerization, continuous integration, cloud computing, performance tuning/optimization, and troubleshooting.
  • Experience with cloud-based IAAS (Azure, AWS)
  • Foundational understanding of Software Development Lifecycle
  • Foundational understanding of information systems security principles and methods used to ensure data confidentiality, integrity, and availability
  • Deep understanding of backup and disaster recovery procedures
  • Willingness to participate in on-call rotation and occasional after-hours work
  • Strong experience with automation and configuration management tools (e.g. Ansible, Chef, Puppet, ConnectWise) a plus