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Technical Support Professional
2 months ago
Onsite IT Support Specialist
Eutopia Solutions is seeking a highly skilled and experienced Onsite IT Support Specialist to join our team. As a key member of our IT specialist support team, you will be responsible for providing technical support to our users across various levels of the organization.
Key Responsibilities:
- Resolve user issues with a mix of technical support, communication, and customer care skills.
- Interface with users at all levels of the business, providing support across hardware, software, AV, and Apple devices.
- Work in a fast-paced environment, supporting a predominantly Windows environment.
- Collaborate with the team to provide a rotation of support across various channels, including deskside and tech bar support.
Requirements:
- Proven experience in providing IT support within a customer-facing role, with a minimum of 2 years of commercial IT support experience at 1st or 2nd support level for both hardware and software.
- Skilled in offering support to both Windows and Apple technologies.
- Proven ability in fault diagnosis and resolution, with excellent problem-solving skills.
- Exceptional communication skills are mandatory.
What We Offer:
- A competitive salary and exceptional benefits package.
- Ongoing professional development and upskilling opportunities.
- A supportive and fast-moving work environment.
Hybrid Working:
This role requires a full-time presence in the office, with an out-of-hours rota that includes working approximately 1 Sunday in every 3. In exchange, you will receive an additional day off on the preceding Friday.
