Duty Manager M&S

1 month ago


Guildford, Surrey, United Kingdom SSP Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at M&S Guildford Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
  • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Competitive pay rates and benefits package
  • Opportunities for career development and progression
  • A supportive and inclusive work environment
  • Access to award-winning training and development programs
  • A comprehensive benefits package, including pension plans, life assurance, and share incentives scheme
Requirements
  • At least one year's experience in a similar hospitality or retail role
  • Excellent communication and leadership skills
  • Ability to work flexibly, including weekends and Bank Holidays
  • Ability to handle and serve alcohol

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