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Technical Support Analyst
2 months ago
Job Summary:
We are seeking a highly skilled and dedicated Software Support Specialist to join our team at Fore Street Employment Agency. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring seamless software deployments and upgrades, and collaborating with cross-functional teams to drive business success.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to clients, resolving software-related issues and ensuring high levels of customer satisfaction.
- Software Deployment: Collaborate with the development team to deploy software solutions, ensuring successful releases and minimal downtime.
- Project Management: Manage multiple projects simultaneously, prioritizing tasks and ensuring successful project outcomes within set timeframes.
- Team Collaboration: Work closely with team members across the organization, including commercial and technical roles, to drive business objectives and improve processes.
Requirements:
- Technical Training: Experience in training users on software applications, with a strong understanding of technical concepts and software development methodologies.
- Support Experience: Background in software support or technical helpdesk experience, with a proven track record of resolving complex technical issues.
- Technical Skills: Familiarity with setting up websites, IIS, SQL, or a strong willingness to learn and adapt to new technologies.
What We Offer:
- Competitive Salary: A market-competitive salary that reflects your skills and experience.
- Opportunities for Growth: A dynamic and supportive work environment that encourages professional growth and development.
- Collaborative Team: A collaborative and inclusive team culture that values diversity and promotes open communication.