IT Business Partner UK Cluster

6 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

About JACOBS DOUWE EGBERTS

JACOBS DOUWE EGBERTS is a leading global coffee and tea company with a rich history dating back to 1753. We are headquartered in the Netherlands and operate in over 100 countries with a portfolio of over 50 brands.

Our Culture

We are a company that thrives on the freedom to pursue opportunities and provoke new ideas to make an impact at scale. Our ambition is simple – to unleash the possibilities of coffee and tea. We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth and have built an open, collaborative environment where everyone can approach anyone and be heard.

Job Description

The Cluster IT Manager UK & Ireland is a critical role that represents Global Information Services towards clusters business leadership and local stakeholders. This position owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management, and relationship management within the functions in the clusters.

Key Responsibilities

  • Act as the key liaison across UK & Ireland and its business units, information technology teams, and external IT partners.
  • Embodiment of the company values and ensure compliance with international & local IT corporate policies & procedures.
  • Drive digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage.
  • Partner with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively.
  • Provide strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation.

Strategy and Planning

  • Engage with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess technology options and capabilities and develop business cases.
  • Gather key IT information data (I2P template) for the Value Creation Planning or cluster Business project, define a strong business case in coordination with BPOs, Region, and Global CoEs and cross IT functions either cluster or Global.
  • Develop and implement comprehensive IT strategies aligned with business objectives for the UK, Ireland cluster.
  • Represent and drive the IT vision, strategy & initiatives to the business leadership team and ensure that the business stakeholders are aware of the IT vision, strategic planning, and priorities.
  • Ensure that the IT cost model for the cluster is accurate and transparent.
  • Collaborate with Business, BPOs, and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provide period-end closing reporting and insights.
  • Assist the business in forecasting, documenting, and planning for future IT needs, as well as manage IT prioritization activities within and across the clusters.
  • Oversee the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability.

Services Management

  • Ensure that SLA performance are aligned and communicated to the business leadership team. Liaise for that purpose with cluster IT team, Service Integration Manager, and vendor Service Manager.
  • Manage stakeholder expectations and alignment with business goals. In alignment with Global teams, drive within the cluster Continuous Improvement, Cost Reduction, Standardization, and Harmonization of the GIS services.
  • Accountable for local Vendor and contract management.
  • Own the pipeline of cluster IT projects and ensure their successful implementation. Participate in local Steerco's where appropriate.
  • Lead and mentor a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
  • Evaluate vendor solutions, negotiate contracts, and manage relationships to ensure cost-effective procurement and service delivery.
  • Establish and enforce IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulatory requirements.

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