Field Service Technician

3 weeks ago

Treforest Industrial Estate, United Kingdom SMT GB Full time
About the Role

We are seeking a skilled Field Service Engineer to join our team at SMT GB. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities:

  • Service and repair Volvo construction equipment and miscellaneous equipment to the highest standards.
  • Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers.
  • Work in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Ensure software updates are installed as new versions are released.
  • Complete tablet inputs, electronic reports, and timesheets in real-time, providing comprehensive details of the work undertaken.
  • Order parts for work as necessary and return parts in a clean condition at the time of job completion.
  • Able to work overtime as and when required and honour reasonable call-out requests.
  • Attend relevant product or systems training courses.

Requirements

To be successful in this role, you will need:

  • A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline.
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
  • Advanced diagnostic and trouble-shooting skills and a comprehensive understanding of hydraulics, electrics, and EATS.
  • Ability to communicate efficiently with colleagues, management, and customers.
  • Work with a cost-conscious mindset to ensure maximum profitability.
  • Ability to problem-solve and have high-level diagnostic skills.
  • Confident using computer systems and Outlook.
  • High levels of attention to detail.
  • Conscientious in all aspects of the job.
  • Highly responsible, reliable, honest, and trustworthy.
  • Ability to understand technical literature/systems.

Desirable:

  • Experience of welding and fabrication.

What We Offer

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution.
  • 25 days annual leave + Bank Holidays.
  • Cycle to Work Scheme.
  • Life Assurance 4 x annual salary.
  • Yulife – Wellbeing App offering discounts and vouchers.
  • Financial/Physical/Mental Health Counselling and Coaching sessions.
  • Free Will writing service.
  • EAP, which includes 24/7 Doctor access.
  • Healthshield – Cashplan for all employees.
  • Family Friendly policies.
  • Company events.

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