Field Service Technician

4 weeks ago

Treforest Industrial Estate, United Kingdom SMT GB Full time

About the Role:

We are seeking a skilled Field Service Technician to join our team at SMT GB.

The primary focus of this role is to deliver exceptional service to both internal and external customers, while actively identifying revenue opportunities and discussing these with customers, Customer Support Representatives, and your Line Manager.

Key Responsibilities:

  • Service and repair Volvo construction equipment and miscellaneous equipment.
  • Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to customers.
  • Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Work in line with quotations and time guides, highlighting to management where additional work may be required.
  • Ensure software updates are installed as new versions are released.
  • Complete tablet inputs, electronic reports, and timesheets in real-time, providing comprehensive details of the work undertaken.
  • Order parts for work as necessary and return parts in a clean condition and at the time of job completion.
  • Able to work overtime as and when required and to honour reasonable call-out requests.
  • Attend any relevant product or systems training courses.

Requirements:

Knowledge, Skills, and Experience:

To be successful in this role, we look for the following skills and experience:

  • A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (i.e., NVQ 3/C&G).
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
  • Advanced diagnostic and trouble-shooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
  • Ability to communicate efficiently with colleagues, management, and customers.
  • Work with a cost-conscious mindset to ensure maximum profitability.
  • Ability to problem-solve and high-level diagnostic skills.
  • Confident using computer systems and Outlook.
  • High levels of attention to detail.
  • Conscientious in all aspects of the job.
  • Highly responsible, reliable, honest, and trustworthy.
  • Ability to understand technical literature/systems.

Desirable:

  • Experience of welding and fabrication.

Benefits:

What We Offer You:

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution.
  • 25 days annual leave + Bank Holidays.
  • Cycle to Work Scheme.
  • Life Assurance 4 x annual salary.
  • Yulife – Wellbeing App offering discounts and vouchers.
  • Financial/Physical/Mental Health Counselling and Coaching sessions.
  • Free Will writing service.
  • EAP, which includes 24/7 Doctor access.
  • Healthshield – Cashplan for all employees.
  • Family Friendly policies.
  • Company events.

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