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Branch Support Specialist

2 months ago

Norwich, Norfolk, United Kingdom PBS - SBD Full time

About PBS - SBD

We are a dynamic and growing business that values our customers and our team members. Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do.

The Role of a Branch Support Specialist

  • Works together with the team to provide excellent customer service and support.
  • Helps maintain high standards within the trade counter area and warehouse, ensuring a safe and efficient working environment.
  • Has a can-do/will-do attitude and able to work within a small team, contributing to the success of the branch.
  • Assists with health and safety compliance, adhering to company policies and procedures.
  • Is competent with multi-drop deliveries, utilizing company vehicles and equipment.
  • Works with the Branch Manager and the rest of the team to achieve branch performance targets, driving business growth and success.
  • Provides cover in the branch when required, demonstrating flexibility and adaptability.

Our Ideal Branch Support Specialist

  • Will have a friendly, welcoming attitude and possess the energy and passion required to deliver exceptional customer service.
  • Be versatile and prepared to assist in all aspects of running the branch, from customer service to warehouse operations.
  • Must have a full valid driving license, with a forklift truck license being a desirable asset.
  • Good organisational skills and be IT literate, with experience in a trade counter environment being a plus.
  • Previous driving experience is essential, as the role involves deliveries and driving.

What You'll Get

  • A competitive salary with the potential to earn a performance-related bonus.
  • 24 days annual leave, plus statutory bank holidays.
  • Company pension.
  • Generous staff discount.
  • The chance to join a vibrant, progressive company that looks after its people.
  • The opportunity to voice your ideas and help shape the future of the business.
  • Real career prospects for the right people within the Epwin Group Plc.
  • Enrolment within 'Lifeworks', which entitles employees to discounts at many high-street and online retailers, as well as a wider range of additional benefits.
  • Monthly awards where our people are recognised for outstanding contributions.
  • On-the-job and online training, with a focus on investing in our people.