E-Casino Team Member

2 weeks ago

Scarborough, North Yorkshire, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. We strive to create a welcoming and entertaining atmosphere, where our guests feel valued and cared for.

Job Summary

We are seeking an E-Casino Team Member to join our team at Grosvenor Casino, Scarborough. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a memorable and entertaining experience for our guests. You will be the face of our business, greeting and interacting with customers in a way that makes them feel welcome and valued.

Key Responsibilities

  • Provide high-quality customer service to all customers, particularly electronic gaming customers, to facilitate their play and ensure profitable admissions.

  • Maximise revenue from all electronic gaming products by ensuring excellent customer service, supporting the Grosvenor Brand Standards, and assisting management in the financial analysis of all equipment.

  • Have a basic knowledge of the technical specification of electronic gaming products and related management systems, including the capability to diagnose and resolve day-to-day operating issues that may impact the customer experience or accuracy of financial reports.

  • Work closely with external service providers to ensure an efficient and prompt level of response for all electronic gaming products, minimising downtime.

  • Have awareness of compliance and security aspects of electronic gaming.

Requirements

  • Excellent communication and interpersonal skills.

  • Ability to work in a fast-paced environment and adapt to changing situations.

  • Basic knowledge of electronic gaming products and related management systems.

  • Ability to work independently and as part of a team.

  • Flexibility to work varied shifts, including evenings and weekends.

What We Offer

  • Competitive salary and benefits package.

  • Opportunities for career growth and development.

  • Comprehensive induction program to ensure a smooth transition into the role.

  • Supportive and nurturing work environment.

  • Emphasis on growth and development, with opportunities to learn and grow with the company.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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