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Workshop Operations Manager
2 months ago
Job Summary:
Pembrook Resourcing is seeking a skilled and experienced individual to fill the role of Workshop Controller. As a key member of our client's aftersales department, you will play a crucial role in ensuring the smooth and efficient operation of the workshop.
Key Responsibilities:
- Manage the allocation of work to technicians based on their skills and expertise.
- Monitor and control the use of workshop resources, including staff and equipment.
- Implement and maintain high standards of workshop performance and productivity.
- Resolve customer queries and complaints in a professional and timely manner.
- Collaborate with other departments to ensure seamless communication and coordination.
- Develop and implement strategies to improve workshop efficiency and reduce costs.
- Provide guidance and support to technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
Requirements:
- Proven experience in a similar role, preferably in the retail motor industry.
- Excellent technical knowledge and understanding of automotive systems and processes.
- Strong organizational and prioritization skills, with the ability to multitask and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and other stakeholders.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Full valid UK driving license and eligibility to work in the UK.
