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Technical Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom In Technology Group Limited Full time

Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic IT Services team at In Technology Group Limited. This role is integral to ensuring the continuous and efficient operation of our clients' IT infrastructure.

Key Responsibilities:

  • Provide 1st line support to customers and internal teams, escalating issues to 2nd/3rd line as necessary
  • Troubleshoot hardware and software issues, utilizing skills in Microsoft products, Windows Server, and Virtualisation
  • Develop and maintain strong customer service skills, ensuring timely responses to tickets

Requirements:

  • 1 year Service Desk experience, with a strong background in MSP and Microsoft products
  • Excellent problem-solving skills, with the ability to work in a fast-paced environment
  • Strong communication and interpersonal skills, with the ability to work effectively with internal teams and customers

About In Technology Group Limited:

We are a dynamic and forward-thinking company, committed to providing exceptional IT services to our clients. If you are a motivated and skilled Technical Support Specialist looking to progress your career, we encourage you to apply for this exciting opportunity.