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Front of House Operations Manager

2 months ago

Hounslow, United Kingdom Arora Hotels Limited Full time

Job Title: Front of House Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at Arora Hotels Limited. As a key member of our front-of-house team, you will be responsible for overseeing the day-to-day operations of our front desk, concierge, and other guest service areas.

Key Responsibilities:

  • Oversee the day-to-day operations of the front desk, concierge, and other guest service areas.
  • Address and resolve guest complaints and concerns promptly and effectively.
  • Ensure VIP guests receive special attention and personalized services.
  • Supervise, motivate, and lead front-of-house staff, including receptionists, concierge, bellhops, and porters.
  • Provide ongoing training and development for staff to ensure high service standards.
  • Create and manage staff schedules, ensuring adequate coverage during peak times.
  • Assist the Front of House Manager in overseeing all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries.

Requirements:

  • Previous experience as an Assistant Front of House Manager or Reception Manager in a hotel is essential.
  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ).
  • Excellent communication skills with a high standard of written and spoken English.

What We Offer:

  • A competitive salary + Service Charge.
  • 28 days paid holiday with an extra 5 days, following 5 years' service.
  • Discounted hotel room rates across our hotels, for you and friends and family.
  • Fantastic Training and Development opportunities.
  • Uniform and Complimentary Dry Cleaning.
  • Free Meals on shift.
  • Pension cover.
  • Unrivalled Career Progression prospects.