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Reservations Manager

2 months ago


London, Greater London, United Kingdom TRIBE London Canary Wharf Full time

We are seeking a skilled Reservations Executive to lead our reservations team at TRIBE London Canary Wharf. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless reservation experiences for our guests.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Manage group bookings and ensure accurate entries in our hotel management system.
  • Monitor hotel occupancy and average daily room rate to maximize revenue.
  • Upsell and suggest additional services to enhance the guest experience.
  • Stay informed about hotel facilities, hours of operation, and special events.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel management systems and group booking procedures.
  • Experience in the hospitality industry, preferably in reservations or front desk roles.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a innovative and forward-thinking company.

About TRIBE London Canary Wharf:

  • We are a modern and stylish hotel brand that offers a unique hospitality experience.
  • We are committed to delivering exceptional customer service and creating memorable experiences for our guests.