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Reservations Manager
2 months ago
We are seeking a skilled Reservations Executive to lead our reservations team at TRIBE London Canary Wharf. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless reservation experiences for our guests.
Key Responsibilities:
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Manage group bookings and ensure accurate entries in our hotel management system.
- Monitor hotel occupancy and average daily room rate to maximize revenue.
- Upsell and suggest additional services to enhance the guest experience.
- Stay informed about hotel facilities, hours of operation, and special events.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel management systems and group booking procedures.
- Experience in the hospitality industry, preferably in reservations or front desk roles.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a innovative and forward-thinking company.
About TRIBE London Canary Wharf:
- We are a modern and stylish hotel brand that offers a unique hospitality experience.
- We are committed to delivering exceptional customer service and creating memorable experiences for our guests.