Plumbing and Heating Manager
4 weeks ago
Cooper Golding is seeking an experienced Plumbing and Heating Manager to join our team in Exmouth. As a key member of our operations team, you will be responsible for leading our plumbing and heating services, ensuring excellent customer satisfaction, and driving sales growth.
About the RoleWe are looking for a highly skilled and motivated individual with a strong background in the plumbing and heating industry. The successful candidate will have a deep understanding of products, services, and market trends, as well as excellent customer relationship management skills.
Key Responsibilities- Lead our plumbing and heating services, ensuring high-quality workmanship and excellent customer satisfaction.
- Drive sales growth through quotation follow-ups, promotional selling, and telephone marketing.
- Advise management on process improvements for optimal efficiency.
- Monitor customer credit limits and payments, liaising with management as needed.
- Stay updated on product technology and regulations, identifying training needs.
- Support colleagues in resolving customer complaints.
- Address stock shortages and ensure prompt, polite telephone service.
- Relevant experience of 2 years minimum in a deputy management position or similar level of responsibility.
- Extensive experience in the plumbing and heating industry, with a deep understanding of products, services, and market trends.
- Strong background in customer relationship management, developing true partnership approaches, and providing excellent product advice.
- Ability to interpret financial and statistical information, with a good understanding of P&L (Profit and Loss) statements.
- Competitive salary range GBP32 - 36K DOE plus overtime and bonuses.
- Monday to Friday on-site 7.30pm, with every other Saturday 8am to 12pm paid as overtime.
- Company perks, a national scheme for retailer discounts.
- Holiday entitlement, 30 days including Bank Holidays.
- Maternity/Paternity Pay, after qualifying period and terms.
- Life Assurance, x3 Annual Salary.
- Pension (Scottish Widows), 4% Company, after qualifying period.
- Staff Discount, after qualifying period.
- Training and career progression.
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