Customer Service Representative

2 months ago

Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

Job Opportunity: Customer Happiness & Sales Support Hero

Location: Holmewood Business Park, Chesterfield

Department: Customer Happiness Team

Benefits: £30,000 - £35,000 per annum depending on experience + excellent benefits including lunch allowance, profit share scheme, free parking, team events and newly refurbished offices

About the Role:

We are seeking a talented Customer Happiness & Sales Support Hero to join our dynamic and fast-paced environment at Universal Business Team. As the first point of contact for customers, you will ensure they receive top-notch service and support.

Key Responsibilities:

  • First Line Support: Act as the welcoming voice for all customer inquiries, offering prompt and effective solutions.
  • Web Platform Account Management: Support customers in managing their online accounts, ensuring a smooth and seamless experience.
  • Order Processing: Handle customer orders with precision, ensuring they are processed accurately and efficiently.
  • Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.

Key Performance Measures:

  • NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction.
  • Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
  • Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.

Requirements:

We are looking for a candidate with a passion for delivering exceptional customer service. The ideal candidate will have excellent communication skills, both verbal and written, and a proactive, solution-oriented mindset with the ability to work independently and as part of a team.

Why Join Us:

  • Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
  • Collaboration: Join a supportive and dynamic team focused on continuous improvement.
  • Development: Take advantage of opportunities for personal and professional growth within the business.

Benefits:

  • Salary: £30,000 - £35,000 per annum depending on experience
  • Lunch Allowance:
  • Profit Share Scheme:
  • Free Parking:
  • Team Events:
  • Newly Refurbished Offices:

Additional Information:

  • Flexibility may be required, including occasional work beyond contracted hours, to meet customer needs and business demands.

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