Support Assistant

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Riverside Full time

About the Role

We are seeking a highly motivated and experienced Support Assistant to join our team at Riverside, a leading housing association with a difference. As a Support Assistant, you will play a key role in delivering a high-quality support service to our customers, ensuring their safety and wellbeing in our supported housing services.

Key Responsibilities

  • Assist in the planning and delivery of personalized support and move-on plans for customers
  • Understand the risk management process and assist the team in organizing and undertaking regular reviews of support and risk
  • Inspire and motivate customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Assist the team in identifying and promoting opportunities for employment, education, and training, and support customers to access them
  • Signpost customers to appropriate external support services, such as food banks and other community resources
  • Support customers to be 'tenancy ready', enabling successful move-on
  • Support customers to be financially independent through budgeting plans and maximizing income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following Riverside's medication procedure
  • Maintain and update clear, accurate, and strengths-based records on the appropriate digital platform
  • Assist in the promotion of customer involvement and consultation
  • Assist with the delivery of a range of group work sessions

Deliver a Support Service

  • Support the delivery of the referral process for new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Clean and prepare customer rooms as appropriate
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
  • Carry out day-to-day administration and operational duties
  • Maintain and update financial administration systems, including rent accounts, invoices, petty cash, and banking
  • Assist in collating and submitting information returns on funding, health and safety, and performance
  • Act as a point of contact on the phone, reception, and deal with a range of enquiries

Requirements

  • Experience of working with vulnerable client groups
  • Experience of delivering structured support in either housing or social care
  • Demonstrate IT skills, including a basic proficiency in Microsoft Office, including Word and Excel, as well as a willingness to learn specific IT systems used within care and support

About Us

Riverside is a housing association with a difference, enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and our work ranges from homelessness services to social care, employment support to retirement living.

Why Work with Us?

  • Competitive pay and generous pension
  • 28 days' holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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