IT Support Specialist

7 days ago


Telford, Telford and Wrekin, United Kingdom Window Systems Division Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at the Window Systems Division. As a key member of our ICT team, you will provide support and administration to our key business systems, ensuring seamless operations and efficient delivery of services.

Key Responsibilities
  • System Administration
    • Provide 1st line support for our business systems, including ERP, Warehouse Management, Time & Attendance, and Group VAT Reporting.
    • Coordinate 2nd line support with third-party vendors to ensure timely resolution of issues.
    • Manage third-party support contracts, including monitoring of Service Level Agreements (SLAs).
  • Technical Support
    • Offer user training and support to ensure effective use of our business systems.
    • Develop and implement technical documentation to facilitate knowledge sharing and best practices.
  • Service Delivery
    • Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels.
    • Conduct root cause analysis of Helpdesk requests to identify opportunities for process improvements.
Requirements
  • Education
    • Bachelor's degree in a relevant field, such as Accounting, Management, Finance, Mathematics, Business Management, Computer Science, Information Technology, or Software Engineering.
  • Technical Skills
    • Microsoft Business Central ERP support and administration.
    • SQL Server administration.
    • Experience with Manufacturing, Sales & Distribution operations.
    • Proficiency in MS Office 365, including Office Apps, Outlook/Exchange, Teams, SharePoint, and OneDrive.
  • Personal Attributes
    • Action-oriented, with the ability to deal with problems in a timely manner.
    • Driven by results, with a focus on delivering high-quality work and meeting deadlines.
    • Effective communication skills, with the ability to interact with colleagues, management, and external stakeholders.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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